Frequently asked questions
How long does delivery take?
Orders are processed within 1–2 business days and delivered in 6 to 10 business days from the date of your order, free of charge across the UK. You receive a tracking link by email as soon as your order ships. Full details are in our Shipping Policy.
Can I return my order?
Yes. You can request a return within 30 days of delivery using our Cancellation Form.
Do I need to assemble my equipment?
Most machines arrive partly assembled, with instructions and the tools you need.
How do I track my order?
Use the Track my order page, or the tracking link in your shipping confirmation email.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay and Shop Pay, through a secure encrypted checkout. Payments are charged in pounds sterling (GBP). Full details are in our Payment Policy.