Refund policy

At Mister Home Gym, we want you to be fully happy with your equipment. If something is not right, here is how returns and refunds work.

1. Contact information

Store Name: Mister Home Gym
Address: 5121 Campstool Rd, Cheyenne, WY 82007, United States
Email: contact@misterhomegym.com
Phone: +1 (307) 443-6759

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM (UK time)

Customer service responds within 24 hours on working days.

2. Order fulfilment and return address

Mister Home Gym is operated by a company registered in the United States. Our products are prepared and shipped through logistics partners and warehouses, so the place your order ships from may differ from our registered address.

Approved returns must be sent to our return address:
5121 Campstool Rd, Cheyenne, WY 82007, United States
Please only send a return once you have received a Return Authorisation from our team.

3. 30-day return period

You can request a return within 30 days of delivery. To be eligible, the item must be unused and undamaged, returned in its original packaging, and come with proof of purchase (order number or receipt). Requests made after 30 days may not be eligible for a refund.

4. How to start a return

Email contact@misterhomegym.com with your order number and the reason for your return, or use our Cancellation Form. Our team will review your request and reply within 1–2 business days. If your return is approved, you will receive a Return Authorisation and the return instructions. The item must then be sent back within 7 days of approval. Returns sent without prior authorisation may not be accepted.

5. Return shipping costs

If your product arrives faulty, damaged in transit or is not what you ordered, contact us within 48 hours of delivery with photos of the problem. Once we have reviewed it, we will arrange a replacement or a full refund at no cost to you.

If you have changed your mind or ordered the wrong product, the return shipping costs are paid by you, and the parcel must be sent with tracking.

6. Refunds

When your return has been received and inspected, we will confirm it by email. Refunds are issued within 7 business days of the inspection, to your original payment method. The time it takes for the money to reach your account depends on your bank or payment provider.

7. Exchanges

To exchange an item, contact our customer service team. Once your return is approved, you can place a new order for the replacement. Exchanges follow the same eligibility rules as standard returns.

8. Order cancellations

You can cancel your order at any time before it ships for a full refund. If your order has already shipped, please follow the return process once it has been delivered. To cancel, email contact@misterhomegym.com or use our Cancellation Form.

9. Non-returnable items

The following items cannot be returned: custom or personalised products, and hygiene items (unless unopened and unused).

10. Your consumer rights

Nothing in this policy affects your statutory rights. Customers in the United Kingdom are protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which give additional rights for faulty or misdescribed goods.